Summary
In this topic, we will discuss the following subjects:
- Opening and tracking a maintenance-related issue at Fixflo
- Emergency contact
- Residents' responsibilities
1. Opening and tracking a maintenance-related issue at Fixflo
By using Fixflo, we create a centralized hub for all maintenance communication. This simplifies the process, ensuring that requests and updates are readily available in one place, reducing the risk of miscommunication and misunderstandings.
Steps to open an issue at Fixflo:
Visit the Portal leevin.fixflo.com in your web browser.
Identify your issue choosing the category that best describes the issue you are experiencing from the provided options.
Describe the issue providing a detailed description of your problem. Include any relevant information that can help in understanding the issue better.
Add photos or videos to give visual details of the problem.
Enter your contact information.
Double-check the information you've entered for accuracy, then submit your issue report.
After submission, you should receive a confirmation notification or email indicating that your issue has been logged (please check your spam box). From this email, you can access your open issue and interact with the Maintenance department, leaving comments and requesting updates.
The Maintenance department will analyse your request as quickly as possible and address your issue to resolve it. You can contact the team responsible at any time via leevin.fixflo.com or on the confirmation email you received when you opened the issue.
2. Emergency contact
In case of fire, robbery or accident, call 112 or 999. If you smell gas call Gas Networks Ireland's 24-hour emergency line immediately on 1800 20 50 50. After reporting to the appropriate authorities, please contact us and report what happened.
In case of emergency, such as water outage, non-stop alarm going off or water leak - after all the tests above have been carried out and the problem persists - contact our maintenance team at +353 89 424 0138 if you are in Dublin or +353 89 611 2810 if you are in Cork.
3. Residents' responsibilities
For your safety, the residence will be inspected regularly by our staff for inspections, maintenance etc. Our team is completely free to access our accommodation, and issues such as cleanliness and organisation will be assessed. Please be kind, they will be working to improve your experience.
Some maintenance calls can be avoided. Make sure you are following the guidelines and avoid being fined for misuse of the residence. Below we highlight some more frequent cases. We ask that before opening a maintenance request check that all tests have been carried out.
3.1 Bathroom
Toilet paper should always be thrown in the toilet. Other items (baby wipes, pads, toilet paper rolls, plastic, etc.) must be disposed of in the bin, otherwise, the clogging of the toilet can be identified as misuse.
The shower drain must be cleaned frequently to prevent clogging. Some drains can be removed for cleaning, others it is necessary to add specific cleaning products. This product can be found easily in supermarkets or home stores.
Be careful not to drop or accumulate water on the floor, especially in second-floor bathrooms, as this can cause infiltration and damage to the structure of the house. Ireland's bathrooms are not prepared for this.
3.2 Hot water
The water heating is set to come on automatically at certain times of day. In the absence of hot water, check if the house has credit for energy or gas. Also, make sure that the timer has not been switched off or changed and wait 30 minutes. If the problem persists, make a maintenance request.
3.3 Power outage/sockets
If only one room in the house is out of light, make sure the light bulb isn’t broken. Replacing it is the responsibility of the residents. Some specific cases require the replacement of special lamps, so you can open a maintenance request and ask for our help to get instructions on how to replace them. In the case of a power outage, go to the electrical box and make sure that no switches have tripped, the same process must be followed if many sockets in the same room are not working.
3.4 Voltage
In Ireland, the voltage is 220 volts. Check that your electronic equipment is compatible before inserting it in the socket, otherwise use adapters. Never insert objects that are not compatible with the type of plug into the socket. The alteration in any electrical part of the house is considered misuse and can cause fines.
3.1 Fire alarm
Make sure you understand what the alarm type is in your house. You must ask how to reset/turn it off if it activates in the future. In case of activation, check if there is no fire in any of the rooms. If there is no fire, turn off the alarm. If the alarm is still going off, please contact our emergency phone.
The houses are equipped with alarms to ensure your safety. It is very serious to tamper with or break security equipment. If someone violates fire policies or handles safety equipment (including covering smoke detectors) inside rooms, they will be liable to pay a fine, leave the residence and be subject to legal action.
In case of fire, robbery or accident, call 112 or 999.
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