Summary
In this topic, we will discuss the following subjects:
- What is the duration of the licence agreement and when does it finish? How much is the licence fee and when is it due?
- What does the licence agreement entail?
- How can I contact customer service for enquiries or requests?
- In case of an emergency, whom should I contact?
- Can I have a copy of my licence agreement by email?
- What should I do if I encounter a conflict with a roommate?
- Are visitors allowed, and if so, under what conditions?
- What happens if I need to leave before my agreement's termination date?
- How do I report a problem or maintenance issue?
- What are the accepted payment methods?
- Who is responsible for utility bills?
- Is it possible to extend my licence agreement, and how?
- What should I do if I decide not to renew my licence?
- When will I receive my deposit back after checking out or replacement?
1. What is the duration of the licence agreement and when does it finish? How much is the licence fee and when is it due?
The agreement commences on the start date specified in term 1 of your licence agreement and concludes on the end date outlined within the same part of the document unless extended or terminated earlier following the agreement's terms.
The licence fee and its due date are detailed in term 2 of your licence agreement. For specific amounts and monthly due dates, please refer to this section of your agreement.
If you still have any questions, don't hesitate to contact our customer service team to answer all your queries.
2. What does the licence agreement entail?
The licence agreement specifies terms and conditions for occupying a property managed by the Licensor Leevin Ireland, a student accommodation service. It encompasses the rights to occupy, fees, security deposit requirements, termination conditions, facility usage, responsibilities for cleaning and utilities, noise and behaviour standards, policies on smoking and drugs, early termination rights, subletting rules, rubbish disposal, property maintenance, emergency procedures, and contact information for customer service.
3. How can I contact customer service for enquiries or requests?
For any enquiries or specific requests, including licence agreement extension, changes in licences, or leave notification, please write to us at info@leevinireland.com if you are in Dublin or at cork@leevinireland.com if you are in Cork.
You also have the option to visit leevinireland.com for real-time assistance via our online chat, available Monday to Friday from 10 am to 5 pm or schedule an appointment face-to-face.
4. In case of an emergency, whom should I contact?
In case of fire, robbery or accident, call 112 or 999. If you smell gas call Gas Networks Ireland's 24-hour emergency line immediately on 1800 20 50 50. After reporting to the appropriate authorities, please contact us and report what happened.
In case of emergency, such as water outage, non-stop alarm going off or water leak - after all the tests above have been carried out and the problem persists - contact our maintenance team at +353 89 424 0138 if you are in Dublin or +353 89 611 2810 if you are in Cork.
5. Can I have a copy of my licence agreement by email?
Yes, a digital copy of your signed licence agreement was emailed to you at the start of your stay with us. If you can't find it, you can request a copy by emailing info@leevinireland.com if you are in Dublin or at cork@leevinireland.com if you are in Cork.
6. What should I do if I encounter a conflict with a roommate?
We advise you to initially try resolving any conflicts with your roommate independently, aiming to foster a positive and respectful shared living space. Collaborative problem-solving often leads to the most harmonious outcomes. However, if you find it challenging to reach an agreement, please feel free to reach out to us through our digital communication platforms or by scheduling a face-to-face meeting to report formally the issue. Our team provides support and assistance to help ensure your living environment is harmonious.
Anti-social behaviour formally reported by any customer and confirmed may result in immediate eviction. Anti-social behaviour includes violence, intimidation, coercion, harassment, obstruction, threats and any other behaviour that interferes with the peaceful occupation of the property or vicinity must be reported to local authorities and brought to Leevin Ireland
7. Are visitors allowed, and if so, under what conditions?
Visitors are permitted under the condition that all customers agree to their presence. Visitors mustn't cause any inconvenience or disruption within the property. Under no circumstances are visitors allowed to stay overnight. licencees are expected to make every effort to share the use of the room and property harmoniously and peacefully with both the Licensor and other licencees. Actions or omissions that could cause nuisance, or annoyance to others in the house, or those in adjoining properties, or that could affect the property's insurance or increase its premiums, are strictly prohibited. licencees will be held responsible for the behaviour of their guests and any damage they may cause.
8. What happens if I need to leave before my agreement's termination date?
If you need to vacate your room before your license agreement has concluded, you are required to find a suitable replacement to take over your agreement. This arrangement allows you to reclaim your security deposit; the new customer will pay the deposit directly to Leevin, and the outgoing customer will receive a refund from Leevin. Without a suitable replacement, the security deposit will not be refunded.Visitors are permitted under the condition that all customers agree to their presence. Visitors mustn't cause any inconvenience or disruption within the property. Under no circumstances are visitors allowed to stay overnight. licencees are expected to make every effort to share the use of the room and property harmoniously and peacefully with both the Licensor and other licencees. Actions or omissions that could cause nuisance, or annoyance to others in the house, or those in adjoining properties, or that could affect the property's insurance or increase its premiums, are strictly prohibited. licencees will be held responsible for the behaviour of their guests and any damage they may cause.
9. How do I report a problem or maintenance issue?
By using Fixflo, we create a centralized hub for all maintenance communication. This simplifies the process, ensuring that requests and updates are readily available in one place, reducing the risk of miscommunication and misunderstandings.
Steps to open an issue at Fixflo
Visit the Portal leevin.fixflo.com in your web browser.
Identify your issue choosing the category that best describes the issue you are experiencing from the provided options.
Describe the issue providing a detailed description of your problem. Include any relevant information that can help in understanding the issue better.
Add photos or videos to give visual details of the problem.
Enter your contact information.
Double-check the information you've entered for accuracy, then submit your issue report.
After submission, you should receive a confirmation notification or email indicating that your issue has been logged (please check your spam box). From this email, you can access your open issue and interact with the Maintenance department, leaving comments and requesting updates.
The Maintenance department will analyse your request as quickly as possible and address your issue to resolve it. You can contact the team responsible at any time via leevin.fixflo.com or on the confirmation email you received when you opened the issue.
10. What are the accepted payment methods?
Accepted payment methods include cash or card payment at the office or bank transfers to the account specified in your licence agreement. Please ensure your booking number is included with your payment for identification purposes. Alternatively, cash payments can be made in person at our Leevin Ireland office. Should you have any further questions or require assistance, our customer service team is readily available to provide support via our communication channels.
11. Who is responsible for utility bills?
Under the terms of the licence agreement, the licence bears responsibility for all utility bills associated with their occupancy. This includes charges for electricity, rubbish collection, and gas, when available. Additionally, licencees are accountable for organising and paying an equitable share of the utilities consumed in the property during their stay with Leevin Ireland.
12. Is it possible to extend my licence agreement, and how?
If we do not receive an exit notice one month before the end of the licence agreement, it will automatically be extended for 6 months and the details will be sent to you via email.
13. What should I do if I decide not to renew my licence?
If you decide not to renew your licence agreement with us, it is essential to notify Leevin Ireland in writing at info@leevinireland.com if you are in Dublin or at cork@leevinireland.com if you are in Cork, at least, 30 days before your licence agreement ends. Failure to do so will result in the automatic renewal of your licence agreement.
14. When will I receive my deposit back after checking out or replacement?
Your check-out process is considered complete once you have vacated the property and returned the keys to our office. In the case of a replacement, your check-out will coincide with the new customer's check-in, provided they have paid the security deposit to confirm the license agreement. Assuming all conditions are met to our satisfaction, your deposit will be refunded within 14 working days, with all debts considered.
* Please ensure that the property is left clean and organised to prevent any cleaning fees from being deducted from your deposit.
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